Refund policy

Return & Refund Policy

Last updated: October 2, 2026

Delfiee Store sells wholesale to businesses. Because wholesale orders are prepared specifically for each customer, we do not accept returns for change of mind, sizing or colour preference.

Defective or incorrect items

We accept returns only for items that are defective, damaged before dispatch, or different from what you ordered (wrong model, colour, size or quantity).

Please inspect your order on arrival and contact us at info@delfiee.com within 7 days of receiving it.
Include your order number, the affected items and clear photos of the problem.
Items must be unused, with tags attached and in their original packaging.
Do not send items back before we approve the return; unapproved returns cannot be accepted.

How we resolve approved claims

Once we approve your claim, we will offer a replacement (subject to availability) or a refund for the affected items. For approved claims, Delfiee Store covers the cost of returning the affected items, and we will give you return instructions.

Returns are sent to: Kemalpaşa Mah. Gençtürk Cd. No:6, 34134 Fatih, İstanbul, Türkiye.

Refunds

Approved refunds are issued to the original payment method within 10 business days after we receive and inspect the returned items. Your bank may need additional time to post the refund.

Shipping costs

Shipping is arranged by the customer through their own carrier (see our Shipping Policy). Original shipping costs, customs duties and taxes are not refundable unless the claim is due to our error.