Shipping policy

Shipping Policy

Last updated: October 2, 2026

Delfiee Store is a wholesale supplier. We do not ship orders ourselves: every order is shipped with the customer's own carrier or freight forwarder (for example DHL, FedEx, UPS or a cargo company of your choice). This lets you use your own negotiated rates and preferred logistics partner.

1. Shipping costs

No shipping fee is charged at checkout. All transport costs are billed to you directly by your carrier.

2. How it works

Place your order and complete payment.
Send us your carrier name and account details, or a prepaid shipping label, at info@delfiee.com.
We pack your order and send you the final package weight and dimensions.
Your carrier collects the order from our address: Kemalpaşa Mah. Gençtürk Cd. No:6, 34134 Fatih, İstanbul, Türkiye.

3. Delivery times

Delivery time depends on the carrier and service you choose and is confirmed by your carrier.

4. Customs, duties and taxes

For international shipments, you are the importer of record and are responsible for customs duties, taxes and import fees in your country. We provide the commercial invoice and packing list for every shipment.

5. Transfer of risk

Responsibility for the goods passes to you when we hand the order to your carrier. Claims for loss, delay or damage in transit should be made with your carrier. Items that were defective or incorrect before dispatch are covered by our Return & Refund Policy.